Hello!

We are transforming the lettings industry and the private rental market - for the better. 

At TELA, we offer a range of expert lettings and management services for all types of residential landlord at fair fees; whether you have one property or hundreds. At the same time, we provide affordable rental prices and support tenants to sustain their tenancies, preventing evictions.

We let and manage properties for private landlords and also on behalf of our sister company, The Ethical Housing Company (EHC). EHC buys properties directly from owners - empty or tenanted, single dwellings or portfolios. Reach out if you're looking to sell your property. 

We also like to be ahead of the curve; setting the standards. For example, we abolished tenant fees before this became a legal requirement, we have always had Client Money Protection and been a member of an Ombudsman, and we never charge hidden fees to our landlord customers. 
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​Hover over/click on the white boxes below for more information about us...and if you like what you read, then why not get in touch?

We believe our whole ethos and high standards show how all letting agents should operate. FOR TENANTS, we have NO FEES (for some time now ahead of the Government banning them). We support tenants to help manage their rent and sustain their tenancies (preventing evictions). We check properties before letting, and regularly when managing them. We don’t exclude someone just because they are claiming benefits. FOR LANDLORDS, we charge fair fees with no hidden costs or mark-ups (which are common practice in the industry). We also tightly control the financial management of properties and ensure legal requirements are met.

With over 18 years quality experience in the UK housing sector, managing 10,000s of private and public tenancies and properties, we know what we’re doing to save you money, time and hassle. We are professionally qualified, accredited and insured.

We aren’t just in it for the money! We are a Community Interest Company (CIC) that chooses to help people in housing need and have a positive impact in the communities and housing markets we operate in.

We use our expert knowledge, networks and experience to support landlords and tenants when navigating the complex world of public and other agencies who impact upon the private rented sector. We cut through bureaucracy and find solutions.

We pride ourselves on our professional and personal customer service. Whether you’re a landlord or a tenant, you will receive an unrivalled service…because we care about what we do. We are in this to make private renting brilliant! Millions of people now live in privately rented homes with 100,000s of landlords, and we’re here to help.

We have big plans! We want to be the biggest and best agency so that we can have the biggest social impact. As a social enterprise lettings agency we care about the communities we work in. Working with our sister company The Ethical Housing Company we are now investing in local communities, often deprived areas, to purchase properties so we can let them out at affordable prices for the long-term. We look after our properties and so help to retain values in communities where bad landlords have caused decline.

Natalie Usai
Chief Executive Officer of The Ethical Lettings Agency CIC and The Ethical Housing Company

About Me
As the CEO of both The Ethical Letting Agency (TELA) and The Ethical Housing Company (EHC), I am deeply committed to creating positive change within the UK housing landscape. With a relentless focus on social impact, I believe that housing is not just about structures; it’s about transforming lives and building resilient communities.

Mission
My mission is clear: to ensure that every individual, regardless of background, has access to safe, affordable, and dignified housing. Our work extends beyond mere bricks and mortar; it’s about fostering well-being, stability, and inclusion.

Social Value Advocacy

• Affordable Housing Champion: I actively advocate for policies that promote affordability, combat homelessness, and create sustainable neighbourhoods.
• Community Collaboration: We partner with residents, nonprofits, and local authorities to co-create vibrant communities.
• Environmental Responsibility: Our housing initiatives actively promote eco-friendly measures and takes responsibility for ensuring this is at the forefront of asset planning

 
Impact Metrics

• Delivered over 100 affordable housing units, positively impacting countless lives
• Reduced housing inequality by 50%
• Spearheaded initiatives like empty homes schemes within local communities, fostering social cohesion

​Leadership Philosophy
I lead with empathy, transparency, and purpose. Profitability matters, but so does our legacy of social purpose. Together, we can build stronger, more inclusive communities where people want to live.

​Let’s continue our journey toward a housing sector that uplifts individuals, strengthens communities, and leaves a lasting legacy of positive change.

Connect with Me

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Kevin Lowry
Non-executive Director 

Kevin is an experienced CEO in the social housing sector and is an NED on both companies. Kevin brings a wealth of experience and knowledge and is a firm supporter of The Ethical Lettings Agency's ethos and model. 

Accreditations